1. Introduction

Welcome to Eclat Technology Uganda ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Billing and payment information
• Account credentials (username, password)
• Professional information (company, job title)
• Communication preferences

2.2 Usage Information

We automatically collect certain information about your device and usage:

• IP address and location information
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referral sources
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Marketing cookies for targeted advertising
• Preference cookies to remember your settings

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain our IT services and solutions
• Account Management: To create and manage your account
• Communication: To send updates, newsletters, and respond to inquiries
• Payment Processing: To process transactions and payments
• Customer Support: To provide technical support and assistance
• Marketing: To send promotional materials and special offers
• Analytics: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hosting and maintaining our website
• Processing payments
• Sending emails and communications
• Providing customer support
• Analyzing website usage

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal subpoenas or court orders
• Government requests
• Investigations of illegal activities
• Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Data transmission using SSL/TLS encryption
• Access Controls: Limited access to personal information
• Regular Updates: Security systems kept up to date
• Monitoring: Continuous security monitoring
• Employee Training: Security awareness training for staff

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to processing in certain circumstances
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: